Support
A person who speaks Italian.
An automatic assistant answers simple questions right away. For everything else, a person answers you, in Italian.
Write to us
Open a request from the client area: a person answers, in Italian, in extended hours.
Outages
If your site is down, someone is on call even at night.
Service status
A public page shows whether everything is working, with history.
What we do for you
Beyond «it's broken».
We help with your site
Updates, problem plugins, restoring from a backup.
We move your site for you
From the old host to the new, without you touching anything.
Mailboxes, phone and Outlook
We guide you through the email settings.
Nameservers and records
We explain what to change at your registrar.
Questions about payments and invoices
Answers in Italian on SDI and invoicing.
If your site was attacked
We help you clean it up and secure it again.
FAQ
Frequently asked questions
Do I lose the reduced price if I change plan?
Yes: if you move to another plan the reduced price ends and the new plan's price applies. If you expect to grow soon, pick the right plan from the start.
Is there a money-back guarantee?
The proposal is a refund of the plan within 30 days of your first purchase if you're not satisfied. The final terms will be written into the conditions before launch, and a registered domain stays yours.
How do I cancel?
From the client area, whenever you like. The service stays active until the end of the period already paid. Before cancelling download a copy of your site, and if you have a domain with us decide whether to keep it.
My site was flagged for malware: what do I do?
Write to us right away. Meanwhile update WordPress, plugins and themes, change the passwords (including the admin's) and restore a backup from before the infection. An antimalware scans files and flags suspicious ones.
I got an email that looks like yours about an invoice or domain: is it genuine?
If in doubt, don't click the links. Go straight to the client area by typing the address yourself: if there's an invoice or notice you'll find it there. We will never ask for your password by email.
Why was my site suspended?
There are two reasons: a payment that didn't go through, or abuse such as malware or spam sending. In both cases we write to you first and you can sort it out from the client area or with support.
What if something doesn't work after the switch?
We help you fix it. And as long as the old host is active you can go back within minutes by putting the old nameservers back.
How can I pay?
By card or PayPal, monthly or yearly. Other methods, such as SEPA debit, may come after launch.
What happens if a payment fails?
We notify you and you can pay from the client area. If payment doesn't arrive, the service is suspended as set out in the terms, and your data stays safe for a period stated in the terms.
How do I change my billing details or password?
From the client area, in your account settings. If you can't sign in, use «Forgot password» on the sign-in page.
How do I contact support?
From the client area you open a request, or you use the chat at the bottom right of the site. A person who speaks Italian answers you.
What are support hours and how fast do you reply?
People in extended hours, plus someone on call at night for outages. We publish the exact hours and response times at launch on the Support page.
Have a question?
Write to us from the client area.